Box de Mai en vente jusqu’au 31/05 – Expédition le 03/06 ❤️ (Box d’Avril en cours de préparation, expédition le 4/05)

Damaged or Defective Jewelry

Have you received a broken or defective piece of jewelry? To help us resolve the issue as quickly as possible, please provide your order number along with a photo and/or video via the form below.

A photo is required in order to process your claim efficiently.

Please note that jewelry is not covered after 14 days following receipt of your box (as confirmed by La Poste delivery tracking). After this period, we are no longer able to take responsibility for damaged items.

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  • Gold
    32
  • Rose Gold
    31
  • Silver
    31