Box sent but not received

If, despite the tracking information provided on the official postal service website, you have not received your box, we kindly ask you to first file a claim with the postal service (online).

You should request an official signed and stamped document confirming that the parcel was not delivered by the carrier (lost or stolen), even if the tracking indicates it has been delivered. This document must clearly state that the postal service confirms the parcel is lost or stolen despite the delivery status shown online.

Once you receive their response, please send it to us via the form below. This will allow us to quickly find a suitable solution together and ensure your satisfaction.