Subscription / Order

Changing the box color is available for all our subscriptions (monthly boxes or 3/6/12-month plans*).For plans subscribed before 08/06/2022, changes are not possible. Please see

If you have changed your bank card, you can update your payment details directly in your customer account under: My Account > Payment Methods.

If your subscription is displayed as “Unsubscribed,” this means you will no longer receive future boxes and you will not be charged again. This status

If your subscription is displayed as “Unsubscribed,” this means you will no longer receive future boxes and you will not be charged again. This status

Have you received a gift card and would like to use it? Simply select your desired product on our website (subscription or e-shop item) and

Subscription Status (3, 6, 12-month plans) When the final renewal of your subscription plan is processed, the status of your 3, 6, or 12-month subscription

If you have opted for the monthly subscription, it will renew automatically each month until you cancel it. If you have opted for a 3/6/12-month

If your order status shows “Failed”, this means that the payment for this order was not processed successfully. It appears that an issue occurred during

If your order status shows Pending or Awaiting Payment, It appears that there may be a small issue with the renewal of your box subscription.

Unsubscribing does not cancel a current order. If you wish to cancel an ongoing order, please contact us by email before the 24th of the