If your box is missing a piece of jewelry upon delivery, please contact us at the address below within a few days of receipt (as
If you placed your order around the 1st or 3rd of the month, it is possible that your first box has not yet been shipped
If, despite the tracking information provided on the official postal service website, you have not received your box, we kindly ask you to first file
When your box is shipped from our warehouse, you will automatically receive a confirmation email containing your tracking number. If your tracking appears to be
The shipping dates for each monthly box are indicated at the top of our website homepage. Example: if you place an order between September 1st
If you are not satisfied with your box upon receipt, exchanges are not possible. However, you may return it for a refund (please contact us
We can only cancel and fully refund your order if it has not yet been prepared or shipped. After Shipment of the Box Returns must
If you forgot to enter a promo code, we will proceed with canceling your order and issuing a refund, provided it is still possible. Please
Have you received a broken or defective piece of jewelry? To help us resolve the issue as quickly as possible, please provide your order number
If, upon receiving your jewellery box, the colour of the jewellery does not match what you ordered, please make sure to send us a photo
